PRIVACY POLICY
This Privacy Policy explains how Precision Carbide Tools collects, uses, and protects your personal information when you interact with our website and services.
Overview
Precision Carbide Tools ("we," "our," or "us") operates the website zrcarbide-eu.com (the "Site"). This Privacy Policy describes how we handle personal data collected through our Site, inquiry forms, email communications, and any related business interactions.
We are committed to protecting the privacy of our business partners, customers, distributors, and website visitors. This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
By using our Site or submitting an inquiry, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
The data controller responsible for your personal information is:
Data We Collect
We collect personal data only when it is necessary for the purpose of providing our services and responding to your business inquiries. The categories of data we may collect include:
Full name, job title, company name, business email address, phone number, and country/region.
Product specifications, technical drawings, quantities, target applications, machining requirements, and any files or documents you submit through our inquiry forms.
Shipping addresses, billing details, trade terms (EXW/FOB/CIF), order history, and correspondence related to purchases or quotations.
IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other analytics data collected automatically via cookies and similar technologies.
Records of email exchanges, WhatsApp messages, or other correspondence initiated by you or us in connection with your inquiries or orders.
Note: We do not collect sensitive personal data such as health information, racial or ethnic origin, political opinions, or financial account credentials.
Purpose & Legal Basis
We process your personal data for the following purposes and on the following legal grounds under the GDPR:
| Purpose | Legal Basis |
|---|---|
| Responding to product inquiries, RFQs, and quotation requests | Pre-contractual steps / Contract performance |
| Processing and fulfilling orders, managing shipments | Contract performance |
| Providing after-sales support, warranty, and quality guarantees | Contract performance / Legitimate interests |
| Sending product updates, technical bulletins, and promotional communications | Legitimate interests / Consent |
| Improving website performance and user experience | Legitimate interests |
| Complying with legal obligations (accounting, export control, tax) | Legal obligation |
| Fraud prevention and business security | Legitimate interests |
Data Sharing
We do not sell, rent, or trade your personal data to third parties. We may share your information with trusted service providers and partners only to the extent necessary to operate our business and fulfill your orders:
- Logistics & Freight Partners: Shipping carriers and freight forwarders who require your delivery address and contact details to complete shipments under EXW, FOB, or CIF terms.
- Payment Processors: Secure payment service providers for processing invoices and transactions. These providers operate under their own privacy policies and PCI-DSS compliance.
- IT & Platform Providers: Website hosting, CRM systems, email platforms, and analytics tools used to operate our Site and manage customer communications.
- Legal & Compliance Authorities: Government bodies, customs authorities, or courts when required by applicable law, export regulations, or legal proceedings.
- Professional Advisors: Legal counsel, accountants, and auditors under confidentiality obligations.
All third-party service providers are required to handle your data securely and only for the purposes we specify.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
After the applicable retention period, data is securely deleted or anonymized. You may request earlier deletion subject to any overriding legal obligations.
Cookies & Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and understand how visitors interact with our content. The types of cookies we use include:
Essential for the Site to function correctly. These cannot be disabled as they are required for basic operations such as security, network management, and accessibility.
Help us understand how visitors use our Site (e.g., Google Analytics). All data is aggregated and anonymized where possible. You may opt out via your browser settings or cookie preferences.
Used to remember your preferences and, where applicable, to deliver relevant content or retargeting advertisements. These are only activated with your consent.
You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our Site.
International Data Transfers
As a global B2B supplier serving customers across Europe, Asia, the Americas, and beyond, your personal data may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection standards.
When transferring data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions by the European Commission for relevant countries
- Binding corporate rules or other approved transfer mechanisms where applicable
You may request more information about the specific safeguards applied to your data transfers by contacting us at the details provided in Section 13.
Your Rights
Under the GDPR and applicable data protection laws, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data ("right to be forgotten"), subject to legal obligations.
Request that we restrict processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format for transfer to another controller.
Object to processing based on legitimate interests or for direct marketing purposes.
How to Exercise Your Rights: Submit your request in writing to privacy@zrcarbide-eu.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.
Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security measures include:
- SSL/TLS encryption for all data transmitted through our Site
- Access controls and authentication protocols limiting data access to authorized personnel only
- Regular security assessments and updates to our systems and infrastructure
- Staff training on data protection responsibilities and best practices
- Data breach detection and incident response procedures
Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. If you believe your data has been compromised, please contact us immediately.
Minors
Our Site and services are intended exclusively for business professionals and corporate entities. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information. If you believe we have collected data from a minor, please contact us promptly.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a prominent notice on our Site where appropriate
- Notify active business partners by email for significant changes affecting their data rights
We encourage you to review this page periodically. Your continued use of our Site following the posting of changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our data protection team:
We aim to respond to all privacy-related requests within 30 calendar days. For complex requests, we may extend this period by an additional 60 days and will notify you accordingly.